the situation.

Our collaboration with ING began with a pilot project in 2014 to test a new mobile payment system, Payconiq. Together with ING’s team, we experimented with various approaches to market multiple digital propositions to different target groups.

Recognizing the value of our approach, ING wanted to implement it more broadly to accelerate innovation across the company. In co-creation, we developed and implemented a methodology tailored to their business context to boost the impact of innovation.

Innovation Booster helped ING accelerate innovation in three key areas:
• Developing a tailored innovation methodology for ING
• Implementing the methodology across multiple business units
• Facilitating accelerator programs to validate and bring ideas to life at a high pace (pun intended)

the solution.

Together with ING, we developed the PACE innovation methodology. This methodology combines the best of Lean Startup, Agile-Scrum, and Design Thinking principles, ensuring it is both theoretically sound and practically applicable in daily operations.

The PACE methodology accelerates innovation across different departments and business units at ING and is implemented globally in two ways: through accelerator programs and in everyday operations (PACE Everyday).

  • PACE Accelerator Programs: Facilitated by our team, these programs give employees time and resources to validate and develop their innovative ideas.
  • PACE Everyday: A step-by-step methodology for continuous innovation and improvements in daily business operations.

As a key partner to ING, a team of 13 Innovation Boosters and an equal number of ING employees implemented the PACE accelerators and PACE Everyday programs worldwide over three years.

the results.

The collaboration led to global adoption of the methodology across multiple business units. The PACE rollout impacted 52,000 employees, resulting in:

  • 144 employees participating in innovation projects
  • 12 internal ING coaches trained
  • 36 business managers joined and received training

Numerous innovations and projects emerged from this process, including:

  • A new mortgage proposition for intermediaries
  • An improved ING app for customers
  • A RoboConsultant for private investments
  • A strategic marketing tool for shopping malls
  • An instant transactions platform for large corporate segments globally
  • An international peer-to-peer payment platform
  • Increased conversion rates for French current accounts